Digital Gallery Guide

 

Durham Art Gallery is pleased to announce that we are currently looking for someone who is passionate about customer and user experience, to fill a short-term contract position of Gallery Guide! The Gallery Guide will guide viewers in their physical and digital experience at the gallery! 

 

 

Primary Duties

The eligible candidate will be responsible for:

 

• Creating a friendly, welcoming, and informative first experience for visitors online and in-person when possible.

• Leading the daily operations of the Visitor Services Desk, info email account and social media accounts with responsibilities including, but not limited to: Checking and respond to voicemails and emails, maintianing the info@ remail address visitor interaction, direct messages and number tracking, and opening and closing the gallery

• Giving interactive, conversational tours to the public

• Social media content production and engagement

• Website upkeep

• Program facilitation: helping with reading groups, arts programs, opening receptions and other events

• Membership sales and record keeping

• Maintain a well-informed, working knowledge of the exhibits and services available and communicate that information in a style consistent with the Durham Art Gallery

• Serve as an advocate for the visitor while simultaneously promoting the welfare of the artists and gallery; communicate with a variety of visitors with diverse interests and abilities to ensure a positive gallery experience; resolve visitor concerns and complaints in an appropriate and mutually acceptable manner

• Helping with special projects, administration, being flexible and willing to help with additional duties as needed

• Tending to the exhibition technology, turning on projectors, tvs, etc.

 

Communication Skills:

• Ability to communicate effectively and professionally, both orally and in writing

• Comfort with interpreting artwork

• Public Speaking

• Have a general understanding of gallery policies, procedures and offerings; knowledge of arts and/or leisure audiences preferred

 

Interpersonal Skills:

• Use considerable initiative, creativity, judgment, and problem-solving while being self-motivated

• Ability to deal with difficult people or situations involving complex issues; and establishing and maintaining cooperative and generative relationships

• Ability to excite and engage guests with the stories and exhibits at the gallery

 

 

Technical/Equipment Skills:

• Proficient in a Mac environment

• Proficiency in social media platforms including Facebook and Instagram.

• Familiarity with AirTable and Wix

• Comfort with projectors, tv, media players, etc.

 

Training Requirements:

• High School Diploma (minimum) Bachelor’s Degree (preferred).

• Two years of related customer service work experience, or an equivalent combination of education, training and experience.

 

Other Requirements:

• Clear vulnerable sector check

• Smart Serve

• Experience with POS systems

On-Site Inclusion Training is Mandatory 

 

Job Type:

• Short-term contract, three months

• Subject to renewal

• Possibility for position growth

 

Availability:

20 hrs/week. Dates consistent, but negotiable. 

 

Compensation: 

$15/hr 

To apply, please submit a cover letter and resume to info@durhamartgallery.com. No phone calls, please. Due to the volume of applicants, only eligible candidates will be contacted.