Gallery Guide

 

Durham Art Gallery is pleased to announce that we are currently looking for someone who is passionate about customer and user experience, to fill a short-term contract position of Gallery Guide! The Gallery Guide will guide viewers in their physical and digital experience at the gallery! Deadline for applications: March 6, 2020. 

 

 

Primary Duties

The eligible candidate will be responsible for:

 

• Creating a friendly, welcoming, and informative first experience for visitors.

• Leading the daily operations of the Visitor Services Desk with responsibilities including, but not limited to: Greet visitors, check and respond to voicemails and emails, maintain lost and found items, respond to customer’s complaints, ensure clean desk space, visitor interaction direct messages and number tracking, and opening and closing the gallery

• Giving interactive, conversational tours to the public

• Social media content production and engagement

• Website upkeep

• Program facilitation: helping with reading groups, arts programs, opening receptions and other events

• Membership sales and record keeping

• Maintain a well-informed, working knowledge of the exhibits and services available and communicate that information in a style consistent with the Durham Art Gallery

• Serve as an advocate for the visitor while simultaneously promoting the welfare of the gallery; communicate with a variety of visitors with diverse interests and abilities to ensure a positive gallery experience; resolve visitor concerns and complaints in an appropriate and mutually acceptable manner

• Helping with special projects, being flexible and willing to help with additional duties as needed

• Tending to the exhibition technology, turning on projectors, tvs, etc.

 

Communication Skills:

• Ability to communicate effectively and professionally, both orally and in writing

• Comfort with interpreting artwork

• Public Speaking

• Have a general understanding of gallery policies, procedures and offerings; knowledge of arts and/or leisure audiences preferred

 

Interpersonal Skills:

• Use considerable initiative, creativity, judgment, and problem-solving while being self-motivated

• Ability to deal with difficult people or situations involving complex issues; and establishing and maintaining cooperative and generative relationships

• Ability to excite and engage guests with the stories and exhibits at the gallery

 

 

Technical/Equipment Skills:

• Proficient in a Mac environment

• Proficiency in social media platforms including Facebook and Instagram.

• Familiarity with AirTable and Wix

• Comfort with projectors, tv, media players, etc.

 

Training Requirements:

• High School Diploma (minimum) Bachelor’s Degree (preferred).

• Two years of related customer service work experience, or an equivalent combination of education, training and experience.

 

Other Requirements:

• Clear vulnerable sector check

• Smart Serve

• Experience with POS systems

On-Site Inclusion Training is Mandatory 

 

Job Type:

• Short-term contract, three months

• Subject to renewal

• Possibility for position growth

 

Availability:

One to three days from Tuesday - Friday.

10am - 5pm

Weekly

 

Compensation: 

$15-$18, commensurate with experience

To apply, please submit a cover letter and resume to info@durhamartgallery.com. No phone calls, please. Due to the volume of applicants, only eligible candidates will be contacted.

Visitors & Letters |

250 George St E.

PO BOX 1021

Durham, Ontario

Canada

N0G 1R0 

Phone Calls |

(519) 369 - 3692

Emails & Inquiries​

info[at]durhamartgallery.com

Hours of Operation

1pm - 6pm

Thursday - Sunday

Closed from 3-3:45

 

Entrance fee by donation 

We are a non-profit, exhibition-driven space for contemporary art and visual culture in so-called West Grey, Ontario.

 

Durham Art Gallery rests on the traditional land of the Saugeen Ojibway Nation, which is represented by the communities of Saugeen First Nation and Chippewas of Nawash Unceded First Nation. We thank them. We also thank of the Métis Nation of Ontario, whose history and people are well represented in what are now Bruce and Grey Counties. 

 

From our earliest incarnation in the local Carnegie library to our current purpose-built home, the Gallery’s evolution is marked by an engaged community and a diversifying landscape.